From opening an account to withdrawals, betting rules to technical issues — the ao99 Help Center is always there for you.
E.g. How do I deposit, I forgot my password, when will I receive my bonus
Select a topic and get instant guidance.
All guides covering new account registration, updating your details, resetting your password, and identity verification.
Step-by-step instructions for depositing and withdrawing via Mobile Pay, Nagad, Rocket, and other methods.
Everything you need to know about claiming and using your Welcome Bonus, cashback, and reload offers.
How to place bets, how to read odds, explanations of different markets, and betting rules.
Guide to downloading and installing the Android and iOS apps, fixing login issues, and updating the app.
Account security, two-factor authentication, and how to report suspicious activity.
What to do if a bet fails during a live match, odds aren't displaying, or you're experiencing connection issues.
Reach ao99's support team directly via Live Chat, email, or phone.
Opening an account on ao99 is simple. You can get started in just a few minutes.
Click the "Register" button at the top of ao99's homepage or any page on the site. You can do this from any device — mobile or desktop.
Enter your name, mobile number, date of birth, and password. Make sure all details are accurate — they'll be needed when you withdraw later.
A one-time OTP code will be sent to your mobile number. Use it to verify your number. This step is mandatory for the security of your account.
Make a minimum deposit via Mobile Pay, Nagad, or Rocket and claim your Welcome Bonus. You're then ready to start betting on any market.
For large withdrawals, you may need to upload a photo of your National ID or passport. ao99 typically completes this verification within 24 hours.
Resetting your password on ao99 is quick and easy. Just follow the steps below.
You'll find this link below the login form. Click it to open the reset page.
Enter the phone number you used to create your ao99 account. An OTP will be sent to that number.
After verifying the code, create a new password. Use a strong combination of letters, numbers, and symbols.
For your account's security, ao99 will never ask for your password by phone or email. If anyone requests your password, contact support immediately.
Depositing and withdrawing on ao99 is easy and fast. Below is a comparison of the main available methods.
| Method | Minimum Deposit | Minimum Withdrawal | Processing Time | Status |
|---|---|---|---|---|
| Mobile Pay | ৳500 | ৳500 | Instant | Active |
| Nagad | ৳500 | ৳500 | Instant | Active |
| Rocket | ৳500 | ৳1,000 | 1–3 hours | Active |
| Bank Transfer | ৳2,000 | ৳2,000 | 1–24 hours | Active |
| Crypto | ৳1,000 | ৳1,000 | 15–30 minutes | Selected Users |
Log in to your ao99 account and click the "Deposit" button.
Choose your preferred payment method — Mobile Pay, Nagad, or another option.
Send the money to ao99's designated number and save your transaction ID.
Enter the transaction ID and amount in the payment form, then submit. Your balance will be updated within a few minutes.
Go to the "Withdrawal" section of your account. Make sure your account verification is complete.
Enter the amount and your mobile banking number — it must match the number used for the deposit.
Submit your request. ao99 will review it and process the transfer within the designated timeframe.
If there's a delay, contact support with your transaction reference for a quick resolution.
Bonus balance cannot be withdrawn directly. Once the wagering requirements for the bonus are met, the amount is transferred to your main balance.
Ao99 believes great service means more than just a great platform — getting the right help at the right time matters just as much. That's why ao99's support team works 24 hours a day, 7 days a week. Bengali support is available for Bangladeshi users, so there's no language barrier to worry about.
For general questions, ao99's live chat is the fastest option — a support agent typically connects within five minutes. For more complex issues like a stuck withdrawal or a blocked account, it's better to email with full details for a more thorough resolution.
Before contacting ao99 support, have the following ready: your user ID, a brief description of the issue, and your transaction ID if it's a payment-related problem. This helps resolve your issue much faster.
Important: ao99's official support will never DM you on social media asking for personal information. Only reach out through the live chat on ao99's official website or via the official email address.
Ao99 support doesn't just resolve issues — it also helps new users get comfortable with the platform. If you're unsure about betting markets or get stuck during your first deposit, just ask support directly. They'll walk you through it patiently.
Click the chat icon at the bottom right of the ao99 website or app. Available 24/7. Average response time: 5 minutes.
FastestFor complex issues, send a detailed email. ao99 typically replies within 2–6 hours.
For complex issuesYou'll find answers to common questions on ao99's FAQ page. Take a look before reaching out to support.
Troubleshoot It Yourself
You may occasionally run into the following issues while using ao99. In most cases, you can resolve them on your own.
Clear your browser cache and cookies. If you're using a VPN, disable it and try again. You can also switch between mobile data and Wi-Fi to see if that helps.
Check your Caps Lock. Reset your password. Multiple failed attempts may temporarily lock your account — contact support if that happens.
Uninstall the app and download the latest version from ao99's official website. Also check your phone's available storage and RAM.
Save the transaction ID and screenshot, then contact support. Most issues are resolved within 15 minutes. During peak hours, it may take a little longer.
Update your browser and make sure JavaScript is enabled. Using the ao99 app typically reduces these issues.
Ao99 offers a range of bonuses. Knowing how each one works makes it easier to get the most out of them.
Ao99 offers a bonus on your first deposit. To receive it, make sure to enter the promo code (if applicable) before making your deposit.
Reload offers are available on weekends or select days. Keep ao99 app notifications turned on so you never miss one.
If you make a loss within a set period, ao99 returns a portion as cashback. Make sure to read the terms and conditions carefully.
Regular ao99 users who reach VIP status get a dedicated account manager, faster withdrawals, and exclusive offers.
Refer a friend to ao99 and both of you earn a bonus. Find your referral link in the profile section.
The most common questions about the ao99 Help Center.